Terms and Conditions

BiRide Terms and Conditions explain the rules for using our e-bike rental services in Cyprus, including bookings, deposits, rider responsibilities, safety, liability, insurance, cancellations and refunds.

BiRide Terms & Conditions

BiRide e-bike law, road rules and safety guidance for riding in Paphos

1. Contractual Relationship

These Terms & Conditions (“Terms”) govern your use of the BiRide mobile application, website, electric bicycles and related services (collectively, the “Services”).

They form a binding legal agreement between you (“User”, “Rider” or “Renter”, as applicable) and Bisaggio Cyprus Ltd, trading as BiRide.

By registering an account, making a booking, renting, collecting, unlocking or using a BiRide bicycle, or otherwise using the Services, you confirm that:

You have read, understood and agree to be bound by these Terms and the BiRide Rider Agreement.
You have the legal age and capacity required to enter into the relevant agreement.
All information supplied by you is accurate and complete.

If you do not agree with these Terms, you must not book, rent, unlock or use a BiRide bicycle or any other BiRide Service.

BiRide may update these Terms from time to time.

Revised Terms apply to bookings made after publication of the revised version, unless an immediate change is required by law, regulation, insurance requirements or safety considerations.

2. Assumption of Risk & Waiver of Liability

2.1. Ride at Your Own Risk

Riding a bicycle or electric bicycle involves inherent risks, including collision, loss of control, falling, injury and property damage.

You acknowledge that you use BiRide bicycles and Services at your own risk, subject to liability that cannot legally be excluded.

Medical: BiRide does not provide Personal Accident insurance covering your own bodily injury, medical treatment, ambulance costs, disability or similar personal losses. You are responsible for arranging appropriate personal medical or travel insurance.
Equipment: You are responsible for reasonable care and security of the bicycle while it is in your possession.
Pre-Ride Inspection: Before every ride, you must carry out a reasonable visual and functional safety check, including brakes, tyres, steering, lights where fitted and any obvious damage.

If you identify a defect or believe that a bicycle may be unsafe, you must stop using it and contact BiRide immediately.

2.2. Weather & Road Conditions

Weather and road conditions can significantly increase the risks associated with cycling.

Rain, storms, strong winds, reduced visibility, standing water, sand, mud, wet road markings, smooth paving, stone paving, tiles and other slippery surfaces may significantly reduce tyre grip and increase braking distances.

Particular care is required on smooth or polished surfaces, including stone paving and pedestrian areas such as those commonly found around Paphos Harbour, which may become extremely slippery when wet.

You are responsible for assessing the conditions before and during your ride and adjusting your speed, braking and riding style accordingly.

If you voluntarily continue riding during adverse weather or on wet, slippery or hazardous surfaces, you accept the additional inherent risks arising from those conditions.

To the fullest extent permitted by law, BiRide is not responsible for accidents, injuries or damage caused by or primarily resulting from weather, road or surface conditions outside BiRide's reasonable control.

Nothing in this section excludes liability that cannot legally be excluded, including liability arising directly from BiRide's proven negligence.

2.3. Helmet Use

BiRide strongly recommends wearing a correctly fitted safety helmet at all times.

Where a helmet is supplied or made available, the Rider is strongly encouraged to use it throughout the rental.

Where helmet use is not legally mandatory, the decision whether to wear a helmet remains with the Rider.

A Rider choosing not to wear an available helmet accepts the additional risks associated with that decision.

Nothing in this section excludes liability that cannot legally be excluded.

2.4. Release & Limitation

To the fullest extent permitted by applicable law, you accept the ordinary and inherent risks associated with cycling and e-bike use.

BiRide and Bisaggio Cyprus Ltd shall not be liable for injury, loss or damage resulting from:

misuse of a bicycle;
failure to comply with these Terms or the Rider Agreement;
traffic violations;
reckless or unsafe riding;
riding under the influence of alcohol or drugs;
prohibited terrain or prohibited use;
adverse weather or slippery surfaces;
unauthorised technical adjustment;
acts or omissions of third parties; or
circumstances outside BiRide's reasonable control.

This limitation does not apply where loss or injury results directly from BiRide's proven negligence or where liability cannot legally be excluded.

3. Services Provided

BiRide provides electric bicycle rental and related services.

Services may include:

GPS-enabled bicycles and smart locks;
real-time bicycle status information;
online, app, partner or QR-code booking;
bicycle unlocking through supported systems;
payment processing;
delivery and collection where available; and
customer and technical support.

BiRide does not guarantee bicycle availability at all times, locations or for every bicycle category.

Availability may be affected by demand, maintenance, battery condition, safety issues, operational requirements or circumstances outside BiRide's reasonable control.

3.1. Weather-Related Service Suspension

Where BiRide reasonably considers weather or other conditions unsafe, BiRide may immediately:

suspend new rentals;
disable QR-code rentals;
disable or restrict bicycle unlocking;
suspend selected rental stations;
recall bicycles; or
temporarily suspend some or all Services.

This may include heavy rain, storms, flooding, strong winds, dangerous road conditions or any other circumstances reasonably considered to create an increased safety risk.

Such suspension may be implemented without prior notice to Users, hotels, accommodation providers, booking partners, agents or other third parties.

BiRide is not required to obtain approval from any hotel or partner before implementing a safety-related suspension.

4. Account Registration & Use

Where account registration is required:

The account holder must be at least 18 years old.
You must provide accurate, complete and current information.
You must keep your login credentials secure.
You are responsible for activity conducted through your account.
You must not allow unauthorised persons to use your account.
Fraudulent information, fraudulent payments or account misuse may result in suspension or termination.

5. User Responsibilities

You agree to:

use BiRide bicycles safely and responsibly;
comply with applicable traffic and cycling laws;
adjust your riding to traffic, weather and road conditions;
not ride under the influence of alcohol, drugs or substances affecting judgment, balance or reaction time;
not carry unauthorised passengers;
not carry oversized or dangerous items;
not deliberately damage, modify or interfere with a bicycle;
park responsibly;
secure the bicycle properly when unattended;
report accidents, theft, damage and significant faults promptly; and
comply with reasonable safety instructions given by BiRide.

6. Age Requirement

Riders must be at least 16 years old.

Account holders must be at least 18 years old.

Use of a BiRide bicycle by anyone under 16 is strictly prohibited.

Where an account holder permits an eligible Rider aged 16 or 17 to use a bicycle booked or controlled through their account, the account holder accepts responsibility for ensuring compliance with these Terms and the Rider Agreement.

Any account used in violation of these age requirements may be suspended or terminated, and the account holder may be responsible, to the extent permitted by law, for resulting charges, damage and losses.

7. Rental Terms & Fees

Prices and rental conditions are displayed through the relevant BiRide booking channel.

7.1. Security Deposit

Unless otherwise stated, BiRide requires a €100 security deposit per bicycle.

The security deposit is separate from:

the rental price;
cancellation charges;
insurance excess;
call-out fees; and
repair charges.

The deposit may be used to secure amounts properly due in connection with:

bicycle damage;
missing equipment;
excessive cleaning;
recovery;
call-outs;
unpaid charges; or
other amounts properly due under these Terms.

Where a booking is cancelled before the bicycle has been handed over, the security deposit will normally be released or refunded, subject to other amounts legitimately due.

7.2. Payment Authorisation

By providing a payment method and confirming a rental, you authorise BiRide, subject to applicable law and payment-provider rules, to collect properly documented amounts due under these Terms.

These may include:

rental charges;
security deposit;
cancellation charges;
damage or loss;
missing equipment;
exceptional cleaning;
roadside assistance;
recovery;
technical inspection where chargeable; and
other properly established outstanding balances.

7.3. Deposit Retention & Post-Rental Inspection

Standard security deposit refunds are normally initiated on the day the bicycle is returned.

BiRide may retain all or part of the deposit temporarily where there are reasonable grounds to believe that:

the bicycle has been damaged;
equipment is missing;
excessive sand, mud or dirt prevents proper inspection;
unauthorised adjustments appear to have been made;
further technical inspection is required; or
another charge may properly be due.

Where a deposit is retained for inspection, BiRide will aim to complete the technical assessment and provide the Renter with the result and, where applicable, an itemised estimate or breakdown within seven (7) working days.

Where reasonably available, BiRide may provide photographs, diagnostic information or technical findings supporting the charge.

Temporary retention of a deposit does not itself constitute a final determination of fault.

7.4. Repair, Logistics & Labour Costs

Where the Renter is responsible for damage, reasonable restoration costs may include:

replacement parts;
shipping and logistics;
specialist cleaning;
diagnostics;
external technical services;
mechanic labour; and
reasonable recovery costs.

Mechanic labour is charged at €40.00 per working hour, calculated proportionately to the reasonable time required.

Replacement components may be charged at reasonable current market prices taking account of availability and shipping to Cyprus.

7.5. Costs Exceeding the Security Deposit

The €100 security deposit does not limit the Renter's liability for properly established loss or damage.

Where costs exceed the deposit, BiRide may provide:

an itemised breakdown;
technical findings where appropriate;
photographs;
diagnostic information; and
other reasonable supporting evidence.

Any outstanding amount properly due must normally be paid within seven (7) working days from written notification.

Where authorised and permitted, BiRide may charge the registered payment method.

Unpaid amounts may be pursued using lawful recovery procedures.

Any legal, court or debt-recovery costs claimed from the Renter shall be limited to amounts recoverable under applicable law or awarded by a competent authority or court.

7.6. Roadside Assistance, Call-Out, Recovery & Technical Inspection

Roadside assistance, on-site technical assistance and bicycle recovery are separate support services and are not included in the standard rental price unless expressly stated otherwise.

Where the Renter requests BiRide staff to travel to the bicycle's location because the bicycle cannot reasonably be returned to BiRide, a call-out charge will normally apply.

Standard Call-Out Charges

During normal business hours: minimum €60
After-hours, evenings, Sundays and public holidays: minimum €100

Additional reasonable charges may apply where:

significant travel is required;
the bicycle is located far from the normal BiRide service area;
additional staff are required;
specialist transport or recovery equipment is required;
recovery is unusually difficult; or
significant staff time is required.

Where reasonably possible, BiRide will advise the Renter of the estimated call-out or recovery cost before dispatch.

BiRide may require payment or payment authorisation before dispatch.

The call-out charge covers:

mobilisation;
staff time;
vehicle use;
travel;
on-site assistance; and
recovery.

The call-out charge is separate from any subsequent damage, repair, parts, labour or technical inspection charges.

Mechanical Failure Exception

The fact that a component breaks, becomes damaged or stops functioning during a rental does not by itself establish that the bicycle was defective before the rental.

Following recovery, BiRide may inspect the bicycle to determine the likely cause of the incident.

Where BiRide's technical inspection confirms that the incident resulted solely from a genuine pre-existing mechanical or electrical defect which:

existed before the rental;
was not caused or contributed to by the Rider;
was not caused by misuse, accident or unauthorised adjustment; and
could not reasonably have resulted from the manner in which the bicycle was used,

the applicable call-out charge will be waived or refunded.

Where technical assessment establishes that Rider actions, misuse, impact, prohibited terrain, unauthorised adjustment or other Rider-related circumstances caused or contributed to the incident, the applicable:

call-out;
recovery;
inspection;
parts;
labour; and
repair costs

may be charged to the Renter.

7.7. Evidence & Technical Assessment

BiRide is not required to rely solely on the Renter's description of how an incident occurred.

In determining the likely cause of damage, malfunction or component failure, BiRide may reasonably consider available evidence including:

pre-rental condition records;
post-rental inspection records;
photographs and video;
GPS location and ride data;
distance travelled;
riding history;
electronic diagnostic data;
motor or system fault codes;
maintenance and service history;
physical component condition;
tyre pressure;
suspension settings;
drivetrain condition;
brake condition;
chain and transmission condition;
contamination by sand, mud, salt or water;
impact marks;
signs of off-road use;
signs of interference or adjustment;
statements made by Riders or accompanying persons; and
assessment by a qualified bicycle technician.

A Renter's statement that they did not cause, notice or adjust a component does not prevent BiRide from conducting an independent technical assessment.

BiRide may rely on the totality of the available evidence when deciding whether repair, inspection, recovery or other costs are properly chargeable to the Renter.

7.8. Unauthorised Adjustments, Repairs & Tampering

The Renter must not modify, dismantle, repair, adjust or interfere with technical components of a BiRide bicycle without prior authorisation from BiRide.

This includes, without limitation:

suspension fork air pressure;
rear shock air pressure;
suspension components or settings requiring tools or access to air valves;
brake systems;
brake calipers;
brake pads;
brake hydraulic systems;
derailleur adjustment;
drivetrain adjustment;
chain or transmission components;
motor components;
electrical components;
wiring;
controller settings;
battery connections;
wheel or axle components;
spoke adjustment; and
tyre pressure outside a reasonable safe operating range.

If the bicycle feels uncomfortable, incorrectly adjusted, unusually hard, soft or otherwise unsuitable, the Renter must contact BiRide rather than attempting a technical adjustment or repair.

Unauthorised adjustment or interference may constitute misuse.

Where technical assessment establishes that unauthorised adjustment or interference caused or contributed to damage, malfunction or unsafe operation, the Renter may be responsible for reasonable:

technical inspection;
recovery;
call-out;
restoration;
repair;
parts; and
labour costs.

7.9. Evidence of Abnormal or Prohibited Use

The physical condition in which a bicycle is returned may be taken into account when determining whether the bicycle was used in accordance with these Terms.

Evidence that may trigger further inspection includes:

excessive sand;
heavy mud;
salt contamination;
water ingress;
unusual tyre pressures;
altered suspension pressure;
impact damage;
scratches consistent with falls;
bent components;
abnormal drivetrain wear;
damaged chain or transmission;
contamination inconsistent with normal road use; or
other evidence suggesting prohibited or abnormal use.

Such evidence will not necessarily establish liability on its own but may be considered together with:

GPS data;
ride history;
mileage;
photographs;
diagnostics;
component condition;
technical findings; and
other relevant evidence.

BiRide is not required to rely solely on the Renter's description of how the bicycle was used.

7.10. Territory of Use

Use is limited to the Republic of Cyprus south of the UN Buffer Zone.

Taking a BiRide bicycle into the north is prohibited.

A breach may result in a minimum contractual charge of €3,000, together with reasonable recovery, transport and related costs, to the extent enforceable under applicable law.

BiRide bicycles may be GPS monitored.

7.11. Accommodation & Delivery Restrictions

Where required for operational, insurance or support purposes, BiRide may require a fixed temporary accommodation address during the rental.

BiRide reserves the right to refuse rentals where a planned itinerary or accommodation arrangement prevents reasonable technical support, bicycle recovery or compliance with insurance requirements.

BiRide does not provide airport pickup or drop-off unless expressly agreed otherwise.

7.12. Transport & Carriage

BiRide bicycles must not be transported inside car trunks or using unsuitable methods.

Where vehicle transport is permitted, an appropriate certified bicycle or e-bike rack must be used.

The Renter is responsible for damage caused by improper transportation.

7.13. Prohibited Use & Terrain

Unless expressly authorised by BiRide, bicycles must not be used for:

extreme sports;
jumps or stunts;
unsuitable off-road riding;
beach riding;
riding through salt water;
racing;
towing;
commercial delivery activity;
carrying unauthorised passengers; or
unauthorised modification.

7.14. Battery & Charging

Only chargers supplied or expressly approved by BiRide may be used.

Charging must take place in a dry, ventilated location away from:

water;
excessive heat;
fire hazards; and
flammable materials.

The Renter must not:

open or dismantle the battery;
interfere with battery connectors;
use an unauthorised charger;
expose the battery or charger to water;
leave damaged charging equipment connected; or
attempt to repair electrical components.

7.15. Damage, Theft & Loss

Damage, theft, loss or a serious incident involving a BiRide bicycle must be reported immediately.

Where applicable, the reporting requirements in Section 8 must also be followed.

The Renter may be responsible for reasonable repair, replacement, recovery or associated costs where the loss or damage is attributable to the Renter or otherwise properly chargeable under these Terms.

7.16. Late Return

Late returns may result in at least one additional full day's rental fee.

A further day's rental fee may be charged for each additional day or part thereof that the bicycle remains overdue, subject to the relevant booking conditions.

7.17. GPS & Privacy

GPS tracking may remain active during a rental for:

bicycle security;
operational management;
recovery;
technical support;
investigation of incidents; and
safety purposes.

GPS and ride data may be taken into account when investigating:

damage;
prohibited use;
accidents;
recovery;
territory violations; or
technical incidents.

Data may be disclosed to law-enforcement authorities or other authorised bodies where legally required or otherwise permitted by law.

Personal data is handled in accordance with BiRide's Privacy Policy and applicable data-protection legislation.

7.18. Child Seats / Carriage of Children

Where a bicycle is fitted with a child seat:

the adult Rider is responsible for ensuring that the child seat is appropriate for the intended child;
the child must be properly seated and secured;
installed restraint systems must be used;
applicable weight and size restrictions must be respected;
appropriate child safety equipment should be used; and
the Rider must take account of the changed balance and braking characteristics of the bicycle.

Carrying a child changes the handling, stability and braking distance of a bicycle.

The Rider accepts the additional inherent risks associated with carrying a child.

To the fullest extent permitted by law, BiRide shall not be liable for loss or injury resulting from misuse of the child seat, failure to secure the child correctly, exceeding applicable limits or other acts or omissions of the Rider.

Nothing in this section excludes liability that cannot legally be excluded.

7.19. Bike Substitution

BiRide may substitute a booked bicycle with another bicycle in the same rental category where reasonably necessary because of:

maintenance;
damage;
safety concerns;
operational requirements; or
availability.

The replacement bicycle will be of a reasonably comparable type and rental price.

Minor differences in:

components;
colour;
frame design;
battery specification;
equipment; or
accessories

do not constitute failure to provide the booked service where the substitute is reasonably comparable for the intended rental.

8. Insurance & Liability Limitations

8.1. Third-Party Liability

BiRide maintains Third-Party / Public Liability insurance, subject strictly to the terms, conditions, exclusions and limits of the applicable insurance policy.

The current stated policy limit is €50,000 per accident.

Insurance coverage does not constitute a guarantee that any particular incident or claim will be accepted by the insurer.

8.2. What Is Not Covered

Personal Injury

BiRide does not provide Personal Accident insurance covering the Rider's own:

bodily injuries;
medical expenses;
ambulance expenses;
rehabilitation;
disability; or
similar personal losses,

except where liability legally rests with BiRide or another party.

Riders are strongly advised to maintain appropriate personal travel or medical insurance.

Damage to BiRide Equipment

Third-Party Liability insurance does not insure the Rider against damage to, theft of or loss of:

the bicycle;
battery;
charger;
helmet;
accessories; or
other BiRide equipment.

The Renter may therefore be responsible for reasonable repair or replacement costs where such loss or damage is attributable to the Renter or otherwise properly chargeable under these Terms.

8.3. Insurance Excess

Where an accepted Third-Party Liability claim is subject to a €500 excess, the Renter may be responsible for that excess where permitted under:

the rental agreement;
the insurance policy; and
applicable law.

Where the covered third-party loss is less than €500, any amount payable by the Renter will not exceed the amount properly due.

8.4. Negligence, Misuse & Traffic Violations

Insurance coverage may be restricted, reduced or excluded where permitted by the applicable insurance policy where an incident involves:

reckless riding;
intentional misuse;
serious traffic violations;
riding under the influence of alcohol or drugs;
prohibited terrain;
unauthorised use;
use outside the permitted territory;
unauthorised bicycle modification;
technical interference; or
material breach of applicable insurance conditions.

Where insurance does not respond because of the Rider's conduct or breach, the Rider may become personally responsible for resulting liabilities to the extent permitted by law.

8.5. Mandatory Accident & Incident Reporting — 24-Hour Rule

Any accident, collision, personal injury, third-party damage, theft or significant incident involving a BiRide bicycle must be reported immediately and in all cases no later than 24 hours after the incident.

Official reporting channels are:

Email: admin@biride.com
Phone / WhatsApp: +357 99122769
Contact Form: https://biride.com/contact/

The Rider must provide reasonable information requested by BiRide, which may include:

date and time;
exact location;
description of the incident;
names and contact details of persons involved;
photographs;
third-party details;
witness details;
police reference numbers;
medical information relevant to the claim; and
other relevant documentation.

Failure to comply with reporting requirements may prejudice or invalidate insurance coverage where permitted by the insurer's policy and applicable law.

The Rider must reasonably cooperate with BiRide and its insurer in relation to any investigation or claim.

8.6. Personal / Travel Insurance

Any private travel, medical, accident or liability insurance maintained by the Rider is independent from BiRide's insurance.

Possession of private insurance does not remove the Rider's obligation to comply with BiRide's accident and incident reporting requirements.

BiRide is not responsible for:

coverage decisions;
exclusions;
claim outcomes;
reimbursement decisions; or
other decisions

made by the Rider's personal insurer.

9. Group Rides & Additional Riders

Where an additional Rider is permitted, the account holder must ensure that every Rider:

meets the minimum Rider age;
rides safely;
complies with these Terms;
complies with the Rider Agreement; and
does not permit unauthorised use.

The account holder remains responsible for contractual charges associated with bicycles booked through their account, subject to applicable law.

10. Support & Dispute Resolution

Customers should contact BiRide as soon as reasonably possible regarding disputed charges or other rental issues.

For billing disputes, BiRide asks Customers to contact us within 10 business days where reasonably possible so that records can be reviewed promptly.

BiRide and the Customer shall first attempt to resolve disputes in good faith.

Nothing in these Terms removes mandatory consumer rights or remedies that cannot legally be excluded.

11. Suspension & Termination

BiRide may suspend or terminate access where reasonably necessary because of:

violation of these Terms;
unsafe riding;
suspected fraud;
payment fraud;
misuse;
repeated damage;
unauthorised technical interference;
abuse of staff or partners;
serious safety concerns; or
illegal activity.

Where technically possible, an account holder may request closure of their account, subject to outstanding:

rentals;
payments;
claims;
investigations;
legal obligations; and
record-retention requirements.

12. Limitation of Liability

By renting or using a BiRide bicycle, you acknowledge that:

cycling and e-bike use involve inherent risks;
you are responsible for riding appropriately;
you must assess weather, road and traffic conditions;
you must not ride while impaired;
you must stop riding where conditions or the bicycle appear unsafe; and
you accept responsibility for your own riding decisions and conduct.

Except for applicable Third-Party Liability insurance and liabilities that cannot legally be excluded, BiRide shall not be responsible for injury or loss caused by:

Rider misuse;
Rider error;
unsafe riding;
traffic violations;
unauthorised modifications or adjustments;
adverse weather;
rain;
wet roads;
slippery stone paving;
wet tiles;
sand;
mud;
reduced traction;
wind;
poor visibility; or
other external conditions outside BiRide's reasonable control.

Nothing in these Terms excludes liability arising directly from BiRide's proven negligence where such liability cannot legally be excluded.

13. Intellectual Property

All BiRide:

logos;
branding;
trademarks;
photographs;
software;
website content;
marketing material; and
other intellectual property

belonging to Bisaggio Cyprus Ltd may not be copied, reproduced, distributed or commercially used without prior written permission.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Cyprus.

Disputes shall be handled in accordance with applicable Cyprus law and mandatory consumer jurisdiction rules.

Where legally permissible, disputes shall be subject to the competent courts of Pafos, Cyprus.

Where translated versions of these Terms exist, the English version shall prevail to the extent legally permitted in the event of inconsistency.

15. Contact Information

BiRide – Bisaggio Cyprus Ltd

Email: admin@biride.com

Phone / WhatsApp: +357 99122769

Contact Form: https://biride.com/contact/

16. Cancellation & Refund Policy

16.1. General

Customers may cancel a booking by notifying BiRide in writing through:

email;
the BiRide booking portal; or
another written booking channel accepted by BiRide.

The cancellation time means the time at which BiRide receives the cancellation notice.

Cancellation charges are calculated based on the scheduled rental start date and time, not merely the calendar date.

16.2. Customer Cancellation Fees

More than 14 days before rental start

Full refund. No cancellation fee.

Between 72 hours and 14 days before rental start

25% of the total rental price is non-refundable.

The remaining 75% will be refunded.

Between 24 and 72 hours before rental start

50% of the total rental price is non-refundable.

The remaining 50% will be refunded.

Less than 24 hours before rental start, including same-day cancellations

100% of the rental price is non-refundable.

This includes cancellation because of:

change of plans;
illness;
transport delays;
inability to attend;
travel disruption; or
a Customer's decision not to ride because of weather,

unless BiRide expressly agrees otherwise.

No-Show

Where the Customer fails to attend, collect, unlock or otherwise commence the booked rental:

100% of the rental price is non-refundable.

Cancellation After Rental Start Time

Cancellation after the scheduled rental start time is treated as a no-show or commenced booking.

No rental-price refund will be issued.

16.3. Reason for Short-Notice Cancellation Charges

BiRide operates a limited bicycle fleet.

A bicycle reserved for a specific Customer, date and time may be unavailable for booking by another Customer.

Short-notice cancellation charges reasonably reflect:

reservation of the bicycle;
preparation;
administration;
logistics; and
lost booking opportunity.

They are not intended to operate as punitive charges.

16.4. Security Deposit & Cancellation

The €100 security deposit is separate from the rental price and cancellation fee.

Where a rental is cancelled before the bicycle has been:

handed over;
unlocked; or
collected,

the security deposit will normally be refunded or released provided no other amount is properly due.

The security deposit must not automatically be retained merely because a cancellation fee applies.

Cancellation charges relate to the rental price, not the security deposit.

16.5. Right of Withdrawal

For bookings relating to leisure services scheduled for a specific date or period, the statutory withdrawal rights applicable to certain distance contracts may not apply where the relevant legal exception applies.

This statutory position is separate from BiRide's contractual cancellation policy set out above.

16.6. Cancellation by BiRide

Where BiRide cannot provide the booked bicycle or a reasonably comparable substitute because of:

mechanical failure;
safety defect;
operational failure;
bicycle unavailability; or
another matter within BiRide's reasonable control,

BiRide may offer:

a replacement bicycle;
rescheduling;
account credit; or
an appropriate refund.

Where rentals are suspended because of severe weather or genuine safety concerns, BiRide may offer:

rescheduling;
account credit; or
another reasonable solution,

depending on the circumstances.

BiRide shall not be liable for consequential expenses such as:

hotels;
flights;
taxis;
missed activities;
excursion costs; or
other indirect losses,

to the fullest extent permitted by law.

16.7. Exceptional Circumstances

BiRide may, at its discretion, offer:

rescheduling;
account credit; or
another reasonable solution

in exceptional circumstances.

Such flexibility does not create an automatic entitlement beyond rights provided by these Terms or applicable law.

16.8. Refund Processing

Where a refund is due, BiRide will normally process it to the original payment method within 10 business days.

Additional processing time may depend on:

the Customer's bank;
card issuer; or
payment provider.

16.9. Acceptance

By confirming a booking, the Customer acknowledges that:

the bicycle is reserved for a specific date and time;
these cancellation rules apply;
cancellations made less than 24 hours before the rental start are non-refundable;
same-day cancellations are non-refundable;
no-shows are non-refundable; and
the security deposit is separate from the rental price and cancellation charges.

17. Rider Agreement

Use of any BiRide bicycle is also subject to the BiRide Rider Agreement.

The Rider Agreement contains additional:

operational requirements;
safety requirements;
technical restrictions;
Rider responsibilities; and
incident-reporting obligations.

These Terms and the Rider Agreement shall be interpreted together and in accordance with applicable law.

Mandatory rights that cannot legally be excluded remain unaffected.

Ride Smart, Stay Safe, Feel Great.

_Last updated: 29 September 2026.