Terms and Conditions

BiRide Terms & Conditions

1. Contractual Relationship

These Terms & Conditions (“Terms”) govern your use of the BiRide mobile application, electric
bicycles, and related services (the “Services”). They form a binding legal agreement between
you (“User”) and Bisaggio Cyprus Ltd, trading as BiRide. By registering an account, renting a BiRide bicycle, or otherwise using the Services, you confirm
that:

➤ You have read, understood, and agree to be bound by these Terms and the Rider
agreement.

➤ You are of legal age and capacity to enter into a binding contract.
If you do not agree, you must not use the Services.

If you do not agree, you must not use the Services.

BiRide may update or modify these Terms at any time. Changes take effect when posted in the
app or on our website. Continued use after changes means you accept the revised Terms.

2. Assumption of Risk & Waiver of Liability

➤ Riding an electric bicycle involves inherent risks. You ride at your own risk.

➤ You are solely responsible for any injury, damage, or loss arising from your use of the
Services.

You must:

➤ Wear a helmet at all times.

➤ Obey all applicable traffic laws.

➤ Not ride under the influence of alcohol, drugs, or substances impairing judgment.

➤ Inspect the bicycle before each ride to ensure it is safe.

➤ Obtain personal accident or liability insurance at your own expense.

By using the Services, you release and hold harmless BiRide, its affiliates, officers, employees,
and partners from all claims, liabilities, damages, or losses related to any incident, injury, or
accident during your use of the Services.

3. Services Provided

BiRide offers a platform for renting GPS-enabled electric bicycles with smart locks. Features can include:

➤ Real-time tracking of bike status (battery, location).

➤ Renting and unlocking bikes through our Rider App.

➤ Secure payment processing.

➤ BiRide does not guarantee bike availability at all times or locations. Availability may vary due to demand, maintenance, or operational constraints.

4. Account Registration & Use

➤ You must register an account with accurate personal details and a valid payment
method if renting via the app.

➤ You are responsible for all activity under your account.

➤ Fraudulent information or payment methods will result in immediate suspension or
termination.

5. User Responsibilities

You agree to:

➤ Use BiRide bicycles safely and responsibly.

➤ Wear a helmet and comply with local traffic laws.

➤ Not ride under the influence of alcohol or drugs.

➤ Not carry passengers or heavy/bulky items.

➤ Park responsibly within designated areas.

6. Age Requirement

Users must be at least 16 years old to rent BiRide electric bicycles. Underage use is prohibited.

7. Rental Terms & Fees

➤ All rentals are charged per ride or via wallet top-up. Prices and fees are shown in the
app and may change from time to time.

➤ All Bookings require €100 security deposit per bike that is refunded on return in satisfactory conidition.

➤ BiRide may pre-authorize your payment method to confirm validity.

➤ Unreturned or abandoned bikes may incur retrieval fees.

➤ Damaged or stolen bikes due to misuse may result in charges for repair or replacement.

Additional Restrictions and Liabilities:

➤ Territory of Use: Use is limited to the Republic of Cyprus south of the UN Buffer Zone. Crossing into the north is prohibited and will incur a minimum penalty of €3,000 plus recovery costs (GPS-monitored).

➤ Transport & Carriage: Bikes may not be transported in car trunks. Only rolling or
certified e-bike racks are permitted. The user is liable for damages caused by improper
transport.

➤ Prohibited Use / Terrain: No extreme sports, off-road, beach or saltwater riding, modifications, or passengers.

➤ Helmet & Safety: Helmet use is mandatory. Bikes must be properly locked when not in use.

➤ Battery & Charging: Only use the BiRide-provided charger, in a dry and ventilated area. Keep away from water or heat.

➤ Damage, Theft, Loss: Report immediately. You are fully liable. Costs may be deducted from your deposit or payment method, as detailed in the Damage & Loss Fee Schedule.

➤ Late Return: At least one full day’s rental fee for any late return, plus one additional
day’s fee for each additional day late.

➤ Deposit & Deductions: BiRide may deduct amounts for repairs, missing accessories,
cleaning, service calls, administrative fees, contractual penalties, and loss of use. 

GPS & Privacy: GPS tracking is active during rentals. Data may be processed and
disclosed to police if legally required.

Child Seats / Carriage of Children:

If you choose to use a BiRide bicycle that is fitted with a childseat, you acknowledge and agree that:

➤ The child seat is installed by BiRide solely as a courtesy. BiRide does not warrant or guarantee the condition, suitability, or safety of the seat or its compatibility with your use.

➤ You are solely responsible for ensuring that any child is properly seated, secured, and equipped with appropriate safety gear (helmet, harness, etc.).

➤ You assume all risks, including injury, equipment failure, or death, arising from the installation or use of the child seat.

➤ To the fullest extent permitted by law, BiRide and its staff are not liable for any loss, injury, damage, or death resulting from the installation or use of the child seat.

➤ By using the Services with a child seat, you waive and release BiRide from all claims related to the child seat or transport of a child on the rental bike.

Bike Substitution:

BiRide reserves the right to substitute the bicycle provided with another of the same rental category and price in the event of unforeseen circumstances, such as maintenance issues, damage, or availability constraints.

➤ The replacement bike will be of comparable type, specifications, and rental price, as determined solely by BiRide.

➤ Riders will be informed of the substitution as soon as possible.

➤ BiRide is not liable for any inconvenience, delays, or minor differences in equipment between the originally booked and replacement bike.

8. Group Rides

You may add one additional rider under your account. You are responsible for ensuring that the second rider:

➤ Is at least 16 years old.

➤ Uses the equipment safely.

➤ Complies with these Terms.

The account holder is fully liable for all costs, damages, and penalties arising from any
additional rider’s use.

9. Support & Dispute Resolution

If you believe you have been wrongly charged or experience a problem, contact BiRide Support
within 10 business days. We aim to resolve disputes promptly and professionally.
If disputes cannot be resolved amicably within 30 days, they may be submitted to arbitration or the courts of Pafos, Republic of Cyprus.

10. Termination

BiRide may suspend or terminate your account without notice for violations of these Terms,
fraudulent behavior, or unsafe conduct. You may close your account at any time through the
app.

11. Limitation of Liability

To the fullest extent permitted by law, BiRide is not liable for indirect, incidental, or consequential damages, loss of data or income, or injury resulting from misuse or unavailability of the Services. Your use of the Services is at your own risk.

12. Intellectual Property

All logos, trademarks, branding, software, and other intellectual property of BiRide are owned by Bisaggio Cyprus Ltd. You may not copy, reproduce, or use them without prior written consent.

13. Governing Law & Jurisdiction

These Terms are governed exclusively by the laws of the Republic of Cyprus. Any disputes
shall be subject to the exclusive jurisdiction of the courts of Pafos, Cyprus. In the event of
discrepancies between language versions, the English version prevails.

14. Contact Information

Bisaggio Cyprus Ltd
Email: info@biride.com
Phone: +357 99122769

15.Cancellation and Refund Policy

General Terms:
Customers may cancel their e-bike rental by notifying BiRide in writing (via email or the BiRide booking portal). The following cancellation charges apply based on the time remaining before the scheduled rental start date.

Cancellation Fees:

➤ More than 14 days before the rental start date: Full refund, no cancellation fee.

➤ Within 14 days of the rental start date: A cancellation fee equal to 25% of the
total rental value will be charged to cover administrative and reservation costs.

➤ Within 72 hours of the rental start date: A cancellation fee equal to 50% of the
total rental value will apply. This represents the full deposit amount required to
secure the booking and reflects preparation and opportunity costs associated
with short-notice cancellations.

➤ No-show or cancellation after rental start: No refund will be issued.

Right of Withdrawal:
Under Article 18(1)(l) of the Consumer Protection Law 13(I)/2013, the statutory 14-day right of withdrawal does not apply to leisure service bookings (such as e-bike rentals) that are scheduled for a specific date or period.

Refund Process:
Any eligible refunds will be processed using the same payment method used for the booking, within 10 business days of receiving a valid cancellation notice.

Exceptional Circumstances:
BiRide reserves the right to offer a rescheduling option or credit voucher in cases of proven emergencies or exceptional circumstances (e.g., illness, travel disruption, or extreme weather conditions).

Acceptance:
By confirming your booking, you acknowledge and agree to the above cancellation and refund terms. 

16.Reference to Rider Agreement

Please also see our Rider Agreement for full details of your responsibilities when using BiRide
bicycles.

Updated 13/09/2025.