General Questions
Q: What is BiRide Rentals?
A: BiRide Rentals is a platform that connects users with high-quality bikes and e-bikes for rent. We offer both electric and standard models through trusted local providers.
Q: Where can I use BiRide Rentals?
A: BiRide currently operates in Cyprus, including popular areas like Paphos and more. Expansion to other regions is planned.
Q: How do I download the app?
A: The BiRide Rentals app is available on both the App Store (iOS) and Google Play (Android). Just search “BiRide” and install.
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Booking and Payment
Q: How do I book a bike?
A: Open the BiRide app, select your location and dates, browse available bikes or e-bikes, and confirm your booking, all in a few taps.
Q: What payment methods do you accept?
A: We process secure payments via Revolut. You can choose to pay a 10% deposit or the full amount at the time of booking.
Q: Can I cancel my booking?
A: Yes. Cancellations are possible under the terms shown in our cancellation policy, which you’ll see during the booking process.
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Bikes, Equipment
Q: What types of bikes are available?
A: We offer a variety of bikes including electric bikes (e-bikes), mountain bikes, trekking bikes, folding bikes, and gravel bikes, perfect for all types of riders.
Q: Are accessories included with the bike rental?
A: Yes. Every rental includes a helmet and a standard repair kit (with puncture tools, pump, small toolkit, and lock). E-bikes also come with a charger. Extra accessories may be available for an additional fee.
Q: How do I know if a bike is available?
A: Availability is shown in real time within the BiRide app. You’ll see statuses like “Available,” “Rented Out,” or “Request This Bike” so you can book with confidence.
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During and After the Rental
Q: Where do I pick up the bike or e-bike?
A: Pickup points are shown on the map inside the app. Some rental partners also offer delivery for an extra fee, check the listing for details.
Q: What if I have a problem with the bike or e-bike?
A: You can contact the rental partner directly through the app or use the “I Have a Question” section to report any issues.
Q: Can I leave a review after renting?
A: Yes, and we appreciate it. Please share your feedback about the bike’s condition and the service you received, this helps other riders and keeps standards high.
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