BiRide Rider Agreement

BiRide Rider Agreement

This Rider Agreement (“Agreement”) governs your access to and use of the BiRide electric bicycle rental services, mobile applications, websites, and any related equipment or services (collectively, the “Services”). By creating an account, renting or using a BiRide electric bicycle,
or otherwise using the Services, you acknowledge that you have read, understood, and agree to
be bound by this Agreement.

If you do not agree, do not use the Services.

The Services are provided by Bisaggio Cyprus Ltd, Morozos 12, Tsokkas Villa 3, 8220
Chloraka, Paphos, Cyprus (“BiRide”).

1. Eligibility and Account Registration

• You must be at least 18 years old to register for use the Services.
• You must provide accurate, complete, and up-to-date information when creating an
  account and keep your login credentials secure.
• You may not allow any other person to use your account. You are fully responsible for
  all activity under your account.

2. Description of Services

BiRide provides premium electric bicycles equipped with high-capacity batteries, smart locks,
and GPS tracking. Our iOS and Android app enables you to:

• Locate and reserve bicycles.
• Unlock bicycles via QR code.
• Track rides and manage payments. 

3. Safety Obligations

• Helmet: You must wear a properly fitted safety helmet at all times while riding.
• Pre-ride check: Before each ride, check brakes, lights, battery level, tire condition and
  other safety features.
• Lawful riding: Obey all applicable traffic laws and ride responsibly. Do not ride under
  the influence of alcohol, drugs, or any substance that may impair your judgment.
• Insurance: You acknowledge that you are solely responsible for obtaining any personal
  accident or liability insurance.
• Battery charging: Only use the BiRide charger supplied. Charge in a dry, ventilated
  area away from heat or water.

4. Permitted Use

• Bicycles may be used only for personal, non-commercial transportation.
• Do not tamper with, modify, or disassemble any bicycle.
• Do not carry passengers, animals, or large items.
• Maximum rental duration is 24 hours per session. Failure to return within this time may
  result in the bicycle being treated as lost or stolen.
• Territorial limits: Use of BiRide bicycles is permitted only in the Republic of Cyprus, south of the UN Buffer Zone. Crossing into the north is strictly prohibited and will result in a minimum penalty of €3,000 plus recovery costs.
• Transport: Bicycles may be transported only by rolling or on certified e-bike racks. Trunk transport or any other method likely to damage the bicycle is prohibited. You are liable for damages caused by improper transport. 

• Bike Substitutions:

  BiRide reserves the right to substitute the bicycle provided with another of the same rental category and price in the event of unforeseen circumstances, such as maintenance issues, damage, or availability constraints.

  • • The replacement bike will be of comparable type, specifications, and rental price, as determined solely by BiRide.

    • Riders will be informed of the substitution as soon as possible.

    • BiRide is not liable for any inconvenience, delays, or minor differences in equipment between the originally booked and replacement bike.

5. Payment and Fees

• All rentals must be paid through the BiRide app, website, or in person, using approved payment methods.
• All Bookings require €100 security deposit per bike that is refunded on return in satisfactory conidition.
• Prices are shown in EUR (€) and may include per-ride or wallet options.
• Additional fees may be charged for:

➤ Non-return, damage, theft, or improper parking.

➤ Late return (at least one full day’s rental fee for each day overdue).

➤ Repairs, missing accessories, cleaning, service calls, administrative costs,
contractual penalties, and loss of use.

• BiRide may deduct such amounts from your deposit or payment method on file after
  providing a breakdown of charges as detailed in the Damage & Loss Fees Schedule.

6. Damage, Theft and Liability

• You are responsible for the condition of the bicycle from the moment you unlock, or
  collect it, until it is properly returned and locked.
• Report any damage, loss, or theft to BiRide immediately via the app or customer
  support.
• You may be held financially responsible for repair or replacement costs up to the full
  market value of the bicycle and accessories as detailed in the Damage & Replacement fee schedule.

7. Suspension or Termination

BiRide may suspend or terminate your access to the services, without notice, for violation of this agreement, unsafe riding, fraud, or misuse.

8. Privacy

BiRide processes your personal data in accordance with its Privacy Policy. This includes
collection of ride activity, payment details, GPS location and other information necessary to
operate the Services. Such data may be disclosed to law-enforcement authorities if required by
law.

9. Changes to this Agreement

BiRide may update these terms at any time. Material changes will be communicated in advance where feasible. Your continued use of the Services after changes take effect constitutes your acceptance.

10. Dispute Resolution and Governing Law

• Parties shall first attempt to resolve disputes in good faith within 30 days.
• If unresolved, disputes shall be subject to arbitration or the courts of Pafos, Republic
  of Cyprus, at BiRide’s election.
• This Agreement is governed exclusively by the laws of the Republic of Cyprus.
• In the event of discrepancies between language versions, the English version prevails.

11. Contact Information

BiRide – Bisaggio Cyprus Ltd
Email: admin@biride.com
Phone: +357 99122769
Address: Dimokratias Ave 19, Paphos 8028, Cyprus

12. Liability Disclaimer

By renting and using a BiRide bicycle you acknowledge and agree that:

• You ride at your own risk.
• BiRide and Bisaggio Cyprus Ltd are not liable for personal injuries, property damage,
  theft, equipment loss, or any other incidents occurring during your rental.
• You are solely responsible for wearing a helmet, following traffic laws, and ensuring the
  bicycle is safe before each ride.
• You may not ride under the influence of alcohol, drugs, or any substances that impair
  judgment.
• You accept full responsibility for your own safety and actions during the rental period.

12A. Baby Seat Use Disclaimer

If you choose to use a BiRide bicycle that is fitted with a child seat, you acknowledge and agree that:

• The baby seat is installed by BiRide staff as a courtesy. BiRide does not guarantee the condition, suitability, or safety of the baby seat or its compatibility with your use.

• You are solely responsible for ensuring that any child is properly seated, secured, and equipped with appropriate safety gear (helmet, harness, etc.).

• You assume all risks associated with carrying a child, including injury, equipment failure, or death arising from the use or misuse of the baby seat.

• To the fullest extent permitted by law, BiRide and its staff are not liable for any loss, injury, damage, or death resulting from the installation or use of the baby seat.

• By using BiRide services you accept this Rider Agreement, and waive and release BiRide from all claims related to the baby seat or transport of a child on the rental bike.

For full Terms and Conditions, including detailed rental conditions, payments, and dispute
procedures, read here.

Ride Smart, Stay Safe, Feel Great.

Updated 13/09/2025.