Frequently Asked Questions (FAQ) – BiRide Rentals
Here, you’ll find answers to the most common questions about BiRide Rentals, our app, and the bike and ATV rental process. If you don’t see your question here, feel free to reach out to us directly via the “I Have a Question” section in the app.
General Questions
Q: What is BiRide Rentals?
A: BiRide Rentals is a platform that connects users with high-quality bikes and ATVs for rent, including electric and conventional models, across various locations.
Q: Where can I use BiRide Rentals?
A: Currently, our services are available in Cyprus, with plans to expand to other regions in the future.
Q: How do I download the app?
A: The BiRide Rentals app is available for download on the App Store (iOS) and Google Play (Android).
Booking and Payment
Q: How do I book a bike or ATV?
A: Simply select a location, choose your dates, browse available bikes or ATVs, and confirm your booking—all within the app.
Q: What payment methods do you accept?
A: We accept secure payments through Revolut. You can pay a deposit (10%) or the full amount at the time of booking.
Q: Can I cancel my booking?
A: Yes, cancellations are allowed within the terms outlined in our cancellation policy, visible during the booking process.
Bikes, Equipment, and ATVs
Q: What types of bikes are available?
A: We offer a wide range, including electric bikes, mountain bikes, trekking bikes, folding bikes, and gravel bikes.
Q: Are accessories included with the bike rental?
A: Yes, a standard repair kit (including puncture repair kit, pump, small tool kit, and lock) and a helmet are included with every bike rental. For electric bikes, a charger is also included. Additional accessories may be available for an extra fee.
Q: What about ATVs? Are they equipped with anything?
A: For ATV rentals, a helmet is included for both the driver and passengers. A first aid kit and a reflective safety vest are also provided for safety, though these items are not legally required.
Q: How do I know if a bike or ATV is available?
A: The app provides real-time availability for all bikes and ATVs, with status updates like “Available,” “Rented Out,” or “Request this bike.”
During and After the Rental
Q: Where do I pick up the bike or ATV?
A: Pickup locations are displayed on the map in the app. Some partners also offer delivery services for an additional fee.
Q: What if I encounter a problem with the bike or ATV?
A: Contact the rental partner directly through the app or use the “I Have a Question” section to report any issues.
Q: Can I leave a review after renting?
A: Absolutely! We encourage users to leave feedback about their experience, including the condition of the bike or ATV and the service provided.
Partnering with BiRide
Q: I own a bike or ATV rental company. Can I list my vehicles on BiRide?
A: Yes! Visit the “Join the BiRide Network” section in the app or website to learn how to become a BiRide partner.
For further assistance, don’t hesitate to reach out via the app or contact us at abisaggio@gmail.com. We’re here to help!
